Last updated: September 14, 2026
Thank you for shopping at mjhbgc.shop.
This Return & Refund Policy explains the conditions and procedures relating to withdrawals, returns and refunds for purchases made through our online store.
The online store mjhbgc.shop is operated by HVID ApS.
1. Right of Withdrawal
Consumers in Germany and Austria generally have the right to withdraw from a purchase within 14 days without giving any reason, subject to applicable consumer protection laws and statutory exceptions.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement.
You can contact us at:
Email: support@mjhbgc.shop
Telephone: +45 22 20 06 76
Please include your order number and sufficient information for us to identify your order.
2. Return Period
After informing us of your decision to withdraw, you should return the goods within 14 days.
Returned products should be handled only to the extent necessary to determine their nature, characteristics and functionality.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Where reasonably possible, please return the product together with its original accessories, manuals and other items supplied with the order.
Your statutory consumer rights remain unaffected.
3. How to Request a Return
Before returning a product, please contact our customer service team:
Email: support@mjhbgc.shop
Telephone: +45 22 20 06 76
Please provide:
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Your order number
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The name used for the order
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The product you wish to return
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A description of the issue, where applicable
We will provide you with the appropriate return instructions and return address.
Please do not send returned products to our registered business address unless we specifically instruct you to do so.
4. Return Shipping Costs
We provide free standard shipping for the original delivery of orders.
For returns made under the statutory right of withdrawal, the customer may be responsible for the direct cost of returning the goods, unless otherwise stated by us or required by applicable law.
If you receive a defective, damaged, incomplete or incorrect product, please contact us before returning it so that we can provide appropriate return instructions.
5. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If a product arrives damaged, is defective, is incomplete, or differs from the product you ordered, please contact us as soon as reasonably possible.
Contact us at:
Email: support@mjhbgc.shop
Telephone: +45 22 20 06 76
Please provide your order number and a description of the issue. Where reasonably necessary, we may ask you to provide photographs or other information to help us assess the problem.
Your statutory rights relating to defective or non-conforming goods remain unaffected.
6. Refunds
When a valid statutory withdrawal is exercised, we will reimburse payments received from you in accordance with applicable consumer protection laws, including standard delivery costs where legally required.
Where permitted by law, we may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless another method has been expressly agreed.
We will not charge additional fees solely for processing the refund.
7. Cash on Delivery Orders
We offer Cash on Delivery (COD) where this payment option is displayed and available during checkout.
For eligible orders paid by Cash on Delivery, a refund cannot necessarily be returned through the original payment channel.
In such cases, we may contact you to request the information reasonably necessary to process the refund through an appropriate available method.
Information provided for this purpose will be used only as necessary to process the refund and related customer service.
8. Exchanges
If you would like to exchange a product, please contact us at support@mjhbgc.shop.
Depending on the circumstances and product availability, we will provide information about the available options.
This section does not limit or replace your statutory consumer rights.
9. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain types of goods where an exception is provided by applicable law.
Such exceptions may include, where legally applicable:
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Goods made to the consumer's specifications or clearly personalized;
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Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery;
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Goods that, due to their nature, become inseparably mixed with other items after delivery;
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Other goods or circumstances specifically excluded from the statutory right of withdrawal under applicable law.
Any exception will be applied only where permitted by applicable consumer protection law.
10. Statutory Warranty Rights
Nothing in this Return & Refund Policy excludes, limits or replaces any mandatory statutory rights available to consumers in Germany or Austria.
Consumers may have statutory rights if products are defective, damaged or do not conform to the sales contract.
These statutory rights apply independently of any additional return or customer service arrangements described in this policy.
11. Contact and Company Information
For questions regarding withdrawals, returns, refunds, defective products or your order, please contact us using the information below:
Company Name: HVID ApS
Company Registration Number: 31576571
Registered Address:
C/O HVID-HANSEN
Hollændervej 26, 4. tv
1855 Frederiksberg C
Denmark
Postal Code: 1855
Email: support@mjhbgc.shop
Telephone: +45 22 20 06 76
Website: mjhbgc.shop
12. Policy Updates
We may update this Return & Refund Policy when necessary to reflect changes to our business practices, services or applicable legal requirements.
The current version of this policy will be published on mjhbgc.shop, together with the date of the latest update.